Adding a Salesforce App

Add an app so that you can perform backup and restore operations on your Salesforce data. A SQL database is required when you add an app because the database is needed for Salesforce restores.

Before You Begin

• Add a Connected App or External Client App in Salesforce. You must have the Salesforce consumer key and the Salesforce consumer secret that are generated when you add the connected or external client app.

• To connect to Salesforce, only the OAuth authentication is supported. This requires providing the Salesforce consumer key and consumer secret. Port 443 must be open for one-way communication between the Web Server and Salesforce Cloud.

  For existing and new Salesforce org configurations in Commvault Long-Term Support Release 11.40 and later environments, OAuth authentication is mandatory. Username-password authentication is not supported, and any existing configurations must be migrated to OAuth.

• Review the requirements for the Microsoft SQL server database or the PostgreSQL database, and then verify that you have the following database information:

  • The type of database

  • The client that hosts the database. The access node is able to connect to the database instance using JDBC URL.

  • The database name

  • The credentials for a user who meets the access requirements

Procedure

1. From the navigation pane, go to Protect > Salesforce.

   The Salesforce Overview page appears.

2. Go to the Organizations tab.

3. Click Add organization.

   The Add Salesforce organization page appears.

4. In the Name box, enter a name for the Salesforce organization.

5. From the Plan list, select a backup plan.

6. From the Environment list, select Production or Sandbox.

7. Use existing credentials or add new credentials:

   • To use existing credentials, from the Connected app credentials list, select the credentials.

   • To add a new consumer key and consumer secret, do the following:

     1. From the Connected app credentials list, click Create new.

        The Add credential dialog box appears.

     2. Add the information for the credentials, and then click Save.

        The credentials are saved in the Credential Manager.

     3. From the Connected app credentials list, select the credentials.

8. Click Sign in with Salesforce.

9. In the Infrastructure settings section, enter the access node and database information:

   1. From the Access nodes list, select an access node.

   2. In the Download cache path box, enter a path on the access node where data downloaded from Salesforce can be temporarily stored.

   3. From the Database type list, select the database type.

   4. In the Database host box, enter the client that hosts the database.

   5. In the Database name box, enter the database name.

   6. In the Database port box, enter the port that you use to connect to the database.

   7. In the User name and Password boxes, enter the credentials for a user who has permissions for the database.

   8. To test the connection to the database, click Test Connection.

10. Click Save.