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Downloading Software for Windows Computers Using the Download Manager

You can download the latest Commvault software for Windows computers by using the Download Manager application.

Before You Begin

Obtain the Download Manager application from the Cloud Services website or the Maintenance Advantage website. For more information, see the following:

Note

The application is available for the last three feature release versions of the Commvault software. Although we recommend that you obtain the application with the latest feature release version, you can obtain any version. Remember that the version must be higher than the one that is installed in your environment (you cannot roll back to a previous version).

Procedure

  1. Start the Download Manager application, select where to extract the installation files, and then click Extract.

    The installation wizard opens.

  2. On the welcome page, select the I Agree check box, and then proceed to the next page.

  3. On the Choose the Installation Type page, click Download packages to install on a different computer and then proceed to the next page.

  4. On the Select Operating System Type page, perform the following and then proceed to the next page:

    1. Select the Windows option, and then select the type of Windows processor that your computers support (Win32 or WinX64).

    2. Select Download Windows OS updates for appliance/infrastructure clients if you want to download Windows OS updates to install later on a backup appliance, CommServe server, Web Server, or MediaAgent client.

      Note

      These updates are supported on Windows Server 2016 Version 1607 and Windows Server 2019 Version 1809. To view these Windows OS updates, see Windows OS and MS SQL Server Packages Downloaded.

    3. Select Download Microsoft SQL Server updates if you want to download MS SQL Server updates to install later on a backup appliance, CommServe server, or Web Server client.

      Note

      These updates are supported on Microsoft SQL Server 2014, SQL Server 2016, and SQL Server 2019. To view these MS SQL Server updates, see Windows OS and MS SQL Server Packages Downloaded.

  5. On the Download Media Options page, select whether you want to download the Full Media Kit or specific packages, and then proceed to the next page.

    Note

    • To select specific packages, select the Advanced (package-based-selection) option.

    • If you plan to copy the software to the CommServe cache, you must download all packages. Specific packages cannot be copied to the cache.

    • If you want to download all packages, select the Include MS SQL Server option. The Microsoft SQL Server is needed by the CommServe and other server packages.

  6. Do one of the following:

    • If Join an Existing Commcell is selected in the previous step, select the roles that you want to include in the installation media.

    • If Advanced package option is selcted in the previous step, then on the Select Windows Packages/Select Unix Packages page, select the Commvault software that you want to include in the installation package and then proceed to the next page.

  7. On the Download Location page, specify the location where you want to download the installation package, and then proceed to the next page.

    Note

    Make sure that the download location has enough disk space available to accommodate the software that you want to download. If the download location is not the system C:\ drive, you must have at least 1 GB of free space on your system C:\ drive to accommodate cached download files.

  8. Based on the option selected on the Select Package Option page, choose from one of the following steps:

    • If you chose to download all packages, a status page is displayed showing the current operation and a progress bar. If you cancel the download or if the internet connectivity is lost, the application allows you to resume the unfinished download from the point of failure.

      Continue with Step 10, below.

    • If you chose to download specific packages, continue with Step 9, below.

  9. On the Custom Package Options page, complete the following steps:

    1. If you selected the CommServe, Metrics Reporting, Web Server, or the Workflow Engine, make sure that the Include MS SQL Server check box is selected.

    2. Proceed to the next page.

      A status page is displayed, showing the current operation and a progress bar. If you cancel the download or if the internet connectivity is lost, the application allows you to resume the unfinished download from the point of failure.

  10. On the Install Status page, click Finish.

    Note

    As a best practice, keep the installation package up to date, or at the same service pack level as that of the CommServe computer.

What to Do Next

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