Unable to Connect to CommServe Server Behind a Firewall During Setup

Symptoms

Connection to the CommServe server fails when testing connectivity between HyperScale nodes and a CommServe server located behind a firewall using the cvping command.

For more information, see
Connecting To a CommServe Behind a Firewall During Setup.

Resolution

1. Log in to a node and register the individual node with the CommServe server as follows:

   1. Navigate to the following directory:

      /opt/commvault/MediaAgent
      

   2. Run the following script:

      # ./registertocs.py
      

      When prompted, provide the following information:

      • CommServe Hostname

        Type the fully qualified host name of the CommServe computer.

      • CommServe Client Name (optional)

        Type the CommServe client name if it differs from the CommServe host name.

      • CommServe User Name and CommServe Password

        Enter the credentials used to access the CommServe server.

      Alternatively, you can run the script directly with command-line options as shown below:

       
      ./registertocs.py -n MediaAgent Hostname -c CommServe Hostname -u CommServe Login Name -p CommServe Login Password

2. Configure the system to skip CommServe validation and registration checks during setup as follows:

   1. Edit the following file using vi or a similar text editor:

      /etc/CommVaultRegistry/Galaxy/Instance001/HyperScale/.cvmanager.cfg

   2. Add the following entries:

      [Step_Control:ValidatePreInstall]
      validate_cs_setup=SKIP 
      [Step_Control:Install]
      self.register_with_cs=SKIP
      

   3. Save the file.

3. Repeat these steps on the remaining nodes in the storage pool.

Additional Information

Examples

• Register node(s) with the CommServe server:

  # ./registertocs.py -n MediaAgent1 -c commserve.domain.com -u admin -p mypassword

• Register remote nodes(s) with the CommServe server:

  # ./registertocs.py -n MediaAgent1 -c commserve.domain.com -u admin -p mypassword -r MediaAgent1.com:MediaAgent1.com

• Register with both client name and client hostname:

  # ./registertocs.py -cn ma1 -n MediaAgent1.domain.com -c commserve.domain.com -u admin -p mypassword

Usage

registertocs.py [-h] [-cn <Node Client Name>] [-n Node_Host_Name]
                [-c <CommServe Hostname>] [-u <CommServe Login Name>]
                [-p <CommServe Login Password>] [-r ma1:ma2] [-f]
                [-csn <CommServe Client Name>]
                [-a CommServe authCode registration method; does not require credentials.]
                [-v]

Optional Arguments

  -h, --help            show this help message and exit
  -cn <Node Client Name>, --clientname <Node Client Name>
  -n Node_Host_Name, --hostname Node_Host_Name
                        Required in non-GUI mode.
  -c <CommServe Hostname>, --commserver <CommServe Hostname>
                        Required in non-GUI mode.
  -u <CommServe Login Name>, --uname <CommServe Login Name>
                        Required in non-GUI mode.
  -p < >, --passwd <CommServe Login Password>
                        Required in non-GUI mode.
  -r ma1:ma2, --remotema ma1:ma2
  -f, --firewall        Disable firewall.
  -csn <CommServe Client Name>, --csname <CommServe Client Name>
  -a CommServe authCode registration method; does not require credentials., --authCode CommServe authCode registration method; does not require credentials.
  -v, --validate        Only attempt to validate the credentials, do no