If the service pack is already installed and hotfixes are made available after the service pack release, you can download the hotfix pack on the CommServe computer and use the CommCell Console to install the hotfixes on your clients.
Before You Begin
Download the hotfix pack by selecting one of the following scenarios that applies to your CommCell environment.
Note
If you need to download cumulative hotfixes, use the "CommServe computer does not have Internet connectivity" steps, below.
CommServe computer has Internet connectivity
You must download the hotfix package using the CommCell Console.
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On the Tools tab in the CommCell Console ribbon, click Add/Remove Software > Download Software.
The Download and Sync Cache Options dialog box appears.
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Click Latest Hotfixes for the installed service pack.
For complete instructions, see Downloading Software Using the CommCell Console.
CommServe computer does not have Internet connectivity
You must download the hotfix package from the Cloud Services website and then copy the package to the CommServe cache.
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Go to the Commvault Store on the Cloud Services website.
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From the navigation pane on the left, click Media Kits and download the hotfix package that you need. To locate all the available hotfix packages, type hotfix in the search bar.
For more information about downloading software from the cloud, see Downloading Installation Media.
Note
Download the package to a dedicated folder. The package for Windows clients is an .exe file, and for UNIX is a .tar file. Do not extract the package contents.
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After the download, copy the hotfixes to the CommServe cache by performing the following steps:
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From the CommCell Console ribbon, click the Tools tab, and then click Add/Remove Software > Copy Software.
The Copy Software Options dialog box appears.
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In the Copy Software From Location box, specify the path of the folder where you saved the .exe or .tar file.
Note
If the package is on a network share, use the Impersonate User option to specify a user account with sufficient permissions to access the share.
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Click OK.
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Procedure
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From the CommCell Console ribbon, on the Tools tab, click Add/Remove Software > Install Service Pack and Hotfixes.
If you want to install the hotfix pack on a CommServe computer configured in a cluster environment, right-click the CommServe node and then click All Tasks > Add/Remove Software > Install Service Pack and Hotfixes.
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In the Install Service Pack and Hotfixes Options dialog box, expand Client Computers, and then select the clients on which you want to install the hotfixes.
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Click OK.
You can track the progress of the job from the Job Controller window.
Note
During a hotfix pack installation, services are stopped and the CommCell Console is closed on affected machines. After installation, services may be cycled.