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General

Table of Contents

Why are my searches slower than before?

Why is my CPU consumption so high?

Can I search data for backup jobs that are aged?

Can I back up the Web Server database?

How long do files remain in the Web Server cache?

How do I change the Web Server?

Can I disable SSO on the Compliance Search computer?

What is the "Advanced Document Type Support" platform?

Why are my searches slower than before?

Over time, the search index could get fragmented, affecting the performance. You can run the optimize command to consolidate the index. Refer to Optimization for more details.

Why is my CPU consumption so high?

Content indexing is resource intensive and involves reading and extracting data from the documents that are being indexed. This process is CPU intensive by nature.

Can I search data for backup jobs that are aged?

It takes some time for the content indexed data to be physically deleted from the disk (around 24 hours as per recommended settings). During this time, there could be a situation where it may appear that your backup data is pruned, but you can still search the data.

Can I back up the Web Server database?

Yes. You can use the SQL Server Agent to back up the Web Server database. The name of the Web Server database is DM2.

How long do files remain in the Web Server cache?

By default, files without a reference are removed from the Web Server cache after 7 days. To modify this setting, see Modifying Web Server Cache Pruning.

How do I change the Web Server?

Use the following steps to change the Web Server on the client where Compliance Search is installed:

  1. On the Compliance Search computer, go to the software_installation_path\WebClient\Web-INF\classes folder.
  2. Open the configuration.properties file.
  3. Change the WebServiceURL property to the URL for the new Web Server.
  4. Save the configuration.properties file.
  5. Restart the Tomcat services.

    For instructions on restarting the Tomcat service, see Restarting a Service.

Can I disable SSO on the Compliance Search computer?

If you enabled SSO, but you access the Compliance Search portal from a computer where Compliance Search is not installed, you may be prompted to enter your credentials twice. To prevent this, disable SSO on the Compliance Search computer:

  1. On the Compliance Search computer, go to the software_installation_path\WebClient\Web-INF\classes folder.
  2. Open the configuration.properties file.
  3. Set the SecurityProtocol property to 0.

    If the SecurityProtocol property does not exist, add it to the configuration.properties file, and then set it to 0.

  4. Save the configuration.properties file.
  5. Restart the Tomcat services.

    For instructions on restarting the Tomcat service, see Restarting a Service.

What is the "Advanced Document Type Support" platform?

The Advanced Document Type Support platform provides support for the Outlook Add-In and when upgrading the Web Console from a previous version. The Advanced Document Type Support platform is automatically included with the v10 Search Engine installation.

Last modified: 8/24/2018 3:49:56 PM