Disabling Notifications for Custodians Added to a Case in Case Manager

When custodians are added to a case, the software automatically sends the user an email stating that they have been added to a case in Case Manager. If you do not want users to receive these emails, you can disable these notifications for Case Manager.


  1. Log on to the CommServe computer and open a Command Prompt window as an administrator.
  2. At the Command Prompt window, go to software_installation_directory/Base and run the qlogin command to log on to the CommServe client.

    For example, to log on to a CommServe client named server1 with username user1, enter:

    qlogin -cs server1 -u user1 -p <password>

  3. Run the following command:

    qoperation execscript -sn SetKeyIntoGlobalParamTbl.sql -si DisableCustodianAlert -si y -si true

  4. On the Web Server, reset Internet Information (IIS) services.

Last modified: 4/2/2019 9:19:28 PM